1. Reliability is important to us - after all this is a very special occasion - how can we be sure the Limo will turn up ?

• You are right to ask this question - the majority of hires we undertake are for special occasions and people can be anxious about things not going to plan. We also take many calls from customers who have hired from companies outwith the area who have let them down at the last minute with double booking or whatever ........  Firstly can we say, we are a local company who have been in the Limo business for over 6 years now and in all this time and having covered thousands of hires - we can honestly say we have never let anyone down. Secondly, once a hire is confirmed with a deposit your business and your occasion is just as special to us as if it were our own. We always confirm bookings in writing immediately to give you peace of mind and to confirm to ourselves that this is a definite booking. We have systems set up that ensure double booking is never an issue for us. If reliability is important to you, you must hire from a company you can trust - it may sometimes be a few pounds more but it may be money well spent ......  

2. Can we stand out of the sun-roof while traveling in the limo (“Pretty Woman” style)

• Not while the limo is in motion, we are happy to stop and let you have some pictures taken in / around the limo including standing out of the sun-roof. For health and safety reasons everyone must remain seated while moving and the sun-roof will remain locked until we are stopped.

3. What factors should we look for when hiring a limo ?

• The first thing to note is that cheapest is not always best – you will get operators undercutting by £5 / £10 to secure the hire but you may not receive the same quality of vehicle or standard of service – and since limos are usually hired for special occasions, this could put a damper on your special event. Always ask if the price is fully-inclusive or if VAT is still to be added – this can increase your cost by 17.5% so make sure you clarify this at the start. You should ask if the limo is a new millennium shape model, will the chauffeur be in uniform and wearing a hat (all part of the standard you should expect), what’s included (check if they say champagne that it “really” is champagne. You should also ask when you can expect to receive written confirmation of your booking, this should be within a few days and gives you some sort of assurance that you won’t be let down at the last minute.

4. How much of a deposit do I need to pay ?

• For most hires we ask for a 25% deposit. This can be sent by cheque / postal order or some people come to view the limo and pay their deposit in cash. The balance can then be paid either on the day/night of hire in cash or by cheque / postal order a week in advance of the hire. For weddings we ask that the balance is paid 4 weeks before the wedding.

5. When does the hire time start and where can we go ?

• Your time starts at the agreed pick-up time. Our limos aim to arrive a few minutes early, to let you know we are there and to get you in sharpish so as to make the most of your time. The chauffeur will show you how to operate the CD/DVD/Karaoke and open your wine / soft-drinks. We prefer to have an idea of where you would like to go before the actual hire time so that we can plan a route, avoid roadworks etc to make the most of your time. We can suggest ideas for most areas with stop-off points fro you to take your photographs.

6. What is the minimum hire duration ?

• Minimum is 1 hour and it can then go up in ½ hour’s from thereon. We recommend 1 ½ -2 hours as the optimum hire duration. This allows you to go a bit further and allows you to get settled in and relaxed with plenty of time to enjoy your surroundings before it is time to be dropped off.

7. Does an adult need to travel with kids parties ?

• We prefer that under 10s do have an adult travelling with them but it really is up to parents to decide. Some parents follow behind the limo in their own car and some travel with them. We do insist that children under 16 wear seat-belts at all times and that under 12’s use the pop-up (sports cap) juices to avoid then touching glassware.

8.  What's included in the cost ?

• The main thing is you are hiring a first-class stretch limousine that will be immaculately valeted with a professional chauffeur in attendance. We also include a complimentary bottle of good quality Asti-sparkling wine and a selection of soft-drinks. You may also bring along additional drinks (within reason) at no extra charge. Our limos are presented with crysal glassware and napkins for your use during the hire.  

9. Can we smoke in the limo or bring some party snacks along ?

• Sorry but NO to both questions. Firstly can you imagine what the limo would smell like if we allowed smoking in such a confined space ! For Health and safety we cannot allow smoking but are happy to stop off for a smoke break if you feel the need. Similarly for food – our limos are presented to every hire immaculately clean and fresh smelling – this would not be possible if food was consumed on board. Again we are happy to stop off where required.

10. What is your cancellation policy and conditions of hire ?

• The terms and conditions of our hires are detailed in a contract that is sent out to every hirer for reading and signature.