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F.A.Q.

To help your limo experience go as smoothly as possible, we have listed the most common questions we are asked about booking and travelling in our limos. If your question is not covered please contact us.

Q1: Reliability is important to us - after all this is a very special occasion - how can we be sure the Limo will turn up?

A: You are right to ask this question - the majority of hires we undertake are for special occasions and people can be anxious about things not going to plan. We also take many calls from customers who have hired from companies outwith the area who have let them down at the last minute with double booking or whatever…

Firstly, can we say, we are a local company who have been in the Limo hire business for 10 years. In all that time, and having covered thousands of hires - we can honestly say we have never let anyone down.

Secondly, once a hire is confirmed with a deposit, your business and your occasion is treated as if it were our own. We always confirm bookings in writing immediately. This gives you peace of mind and confirms to us that this is a definite booking. We have systems set up that ensure double booking is never an issue for us. If reliability is important to you, you must hire from a company you can trust - it may sometimes be a few pounds more but it will be money well spent. ^ Top

Q2: How can we be sure of the safety of our passengers and the security of children travelling in a limousine, and what about any licences that should be held?

A: This is an area of prime concern to us and why we were the first (and currently only) limousine operator in West Lothian to apply for and be granted a Special Events licence by West Lothian Council. The application involved a thorough inspection of the Limousine along with the appropriate vetting and licensing checks on our drivers. The Limo undergoes regular tests by the Council to ensure that we continue to comply with all safety standards. The Hummer has undergone similar tests with VOSA, the body who licence all vehicles carrying more than 8 passengers. VOSA continue to monitor and inspect our operation to ensure that we comply with their standards. We are currently the only company in Scotland holding a licence to operate a 16 seater Hummer. All of these measures are designed to protect the public, and having been in business for 10 years, we want to demonstrate our commitment to delivering a safe and reliable service to our customers. When it comes to the safety of your loved ones, there must be no compromise.

Q3: Can we stand up and look out of the sun-roof while travelling in the limo (“Pretty Woman” style)?

A: Not while the limo is in motion, we are happy to stop and let you have some pictures taken in / around the limo including standing up looking out of the sun-roof. However, for health and safety reasons, everyone must remain seated while the limo is moving, and the sun-roof will remain locked until we are stopped. ^ Top

Q4: What factors should we look for when hiring a limo?

A: Your first consideration should be as detailed in Q2 above – are the company fully licensed to deliver the service you require. Next thing to note is that cheapest is not always best – you will get operators undercutting by £5/£10 to secure the hire, but you may not receive the same quality of vehicle or standard of service – and since limos are usually hired for special occasions, this could put a damper on your special event.

Always ask if the price is fully-inclusive or if VAT is still to be added – this can increase your cost by 15% (17.5% after January 2010), so make sure you clarify this at the start. You should ask if the limo is a recent model; will the chauffeur be in uniform and wearing a hat (all part of the standard you should expect); what's included; and what facilities are in the Limousine (all of ours are fitted with DVD Karaoke and we carry a large range of CD’S / DVDs for your use during the hire). You should also ask when you can expect to receive written confirmation of your booking. This should be done within a few days and helps to reassure you that you won't be let down at the last minute. ^ Top

Q5: How much of a deposit do I need to pay?

A: For most hires we ask for a £50 deposit. This can be paid by debit/credit card over the telephone. Some people visit us to view the limo and pay their deposit in cash at the same time. The balance can then be paid in cash, either on the day/night of hire, or by card, 48 hours in advance of the hire. For weddings, we ask that the balance is paid one month before the wedding date. ^ Top

Q6: When does the hire time start, and where can we go?

A: Your time starts at the agreed pick-up time. Our drivers aim to arrive a few minutes early, this reassures you that we are there, gives you time to get into the limo quickly and helps make the most of your hire. The chauffeur will show you how to operate the CD/DVD/Karaoke and open your soft-drinks. We prefer to have an idea of where you would like to go before the actual hire time so that we can plan a route, avoid roadworks, etc., and do all we can to make the most of your time. We can also suggest ideas for most areas, with stop-off points for you to take your photographs. ^ Top

Q7: What is the minimum hire duration?

A: The minimum hire duration is 1 hour. It can then increase by ½ hours from that time on. We recommend 1 ½ - 2 hours as the optimum hire duration. This allows you to go a bit further and allows you to get settled in and relaxed, with plenty of time to enjoy your surroundings, before it is time to be dropped off. ^ Top

Q8: Does an adult need to travel with kid's parties?

A: We prefer that under 10s do have an adult travelling with them, but it really is up to the parents to decide. Some parents follow behind the limo in their own car and some travel with them. However, we do insist that children under 16 wear seat-belts at all times and that under 12's use the pop-up (sports cap) juices to avoid them touching the glassware. ^ Top

Q9: What's included in the cost?

A: The main thing to remember is that you are hiring a first-class, stretch, licensed limousine that will be immaculately valeted, and will have a professional chauffeur in attendance. We also include a complimentary selection of soft-drinks. You may also bring along additional drinks (within reason) at no extra charge. Our limos are presented with crystal glassware and napkins for your use during the hire. ^ Top

Q10: Can we smoke in the limo, or bring some party snacks along?

A: Sorry, but the answer is no to both questions. Firstly, can you imagine what the limo would smell like if we allowed smoking in such a confined space! For health and safety reasons and to comply with the law, we cannot allow smoking, but are happy to stop off for a smoke break if you feel the need. Similarly for food – our limos are presented to every hire immaculately clean and fresh smelling – this would not be possible if food was consumed on board. But we are happy to stop-off wherever you may require. ^ Top

Q11: What is your cancellation policy and conditions of hire?

A: The terms and conditions of our hires are detailed in a contract that is sent out to every hirer for reading and signing. You can also read an online copy of our cancellation policy and conditions of hire here. ^ Top

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